Refund policy

We want you to love what you ordered. If you don't, here's how returns and refunds work.

30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a refund or exchange.

Eligibility
- Unopened, unused items in their original packaging are eligible for a full refund.
- Opened skincare and personal care items (masks, creams, toners) can only be refunded if the product arrived faulty, damaged, or incorrect, for hygiene reasons.
- Wellness devices (massagers, face devices, neck pillows) can be returned opened if they are faulty or not as described; if you've simply changed your mind, please return them unused and in resaleable condition.

How to Start a Return
Email us at wellnessvelora40@gmail.com with your order number and the reason for your return. We'll confirm your eligibility and next steps within 2 business days.

Refund Processing
Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.

Faulty or Damaged Items
If an item arrives faulty or damaged, contact us within 14 days of delivery with a photo of the issue and we'll arrange a replacement or full refund at no extra cost to you.

Return Shipping
Unless the item is faulty, you're responsible for return shipping costs. We recommend a tracked service, as we can't refund items lost in transit back to us.

Questions? Reach us any time at wellnessvelora40@gmail.com